FAQ

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FAQ

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+ What are Prime Plumbing Inc's hours of operation?
We are open 24 hours every day, 7 days a week, 365 days a year (open during all holidays too!)
+ Why am I being charged a Dispatch Fee?
Truly more than a convenience fee, the dispatch fee helps offset the direct expense associated with providing convenient plumbing services at your location. This includes liability insurance, round trip fuel, tolls, and vehicle maintenance. The amount of the dispatch fee is disclosed at the time the service is scheduled.
+ I would just like to know what services I need, do I still have to pay the dispatch fee?
Yes, a dispatch fee applies to all new job visits. As much as we would like to offer courtesy visits, unfortunately, there is no way for us to get to your location and assess your situation without the expense of fuel, our time, etc. This is waived for drainfield replacements, whole house repipes and remodels.
+ As a residential customer, when is payment expected for services?
Payment is due at the time of completion of services. Depending on the service 50% prepayment may be required to begin work. On occasion the dispatch fee may be required to be paid before a technician is dispatched.
+ As a commercial customer, when is payment expected?
For first time commercial customers, payment is due at time of completed work. After first job is complete, the business may ask for future work to be invoiced and due 10 days after completed work. This is not applicable to all businesses.
+ Why does being licensed and insured matter for me?
By hiring a licensed and insured plumber such as Prime Plumbing Inc, you are investing in your home. A licensed plumber ensures that your plumbing and plumbing appliances are safe.

There are plenty of things that can go wrong with your tankless water heater when installed by the wrong hands. Not to mention, plumbing that can not only cause property damage can also be down-right dangerous. Ensuring safe operation of all your plumbing appliances heavily depends on expert inspection and maintenance.

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