Our Team

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James Hyland

President and Co-Owner

James has grown up and lived most of his life in Central Florida. Growing up on Cub Lake he formed some of his fondest childhood memories. This is where James honed his skills as a fresh water bass assassinator! As the father of two beautiful daughters that keep him hopping, James has crafted the art of maintaining the balance between family and business. When not in the office or out with the technicians James can be found with his troop around town and at the local community functions. James’ moral compass has always led and caused him to be a sort of an “under the radar” type of citizen when it comes to helping others. At times when James learns of a customer’s dismay or misfortunes due to our government’s lack of support for our veterans or perhaps a customer’s pension wiped away due to the stock shifts, help comes down swiftly. As the Grandson and son of proud veterans, James holds dearly the cost our great nation has paid for the pursuit of life liberty and happiness. James has a belief that every American, everyday, should give thanks for our country’s sacrifices. James Hyland is the owner and operator of Prime Plumbing Incorporated. He is a 3rd generation plumber with over 27 years in the plumbing and gas industry. James holds multiple State Certified Contractor licenses in many fields that complement our company as a full service plumbing firm. James is very proud of his team with Prime Plumbing and believes the services we provide and the way they are provided are the best in the industry!

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Brian Ruggiero

Sales Manager

Brian has been a plumber for 18 years. His experience and passion in the industry helped launch him into the sales manager position and his dedication has helped build Prime Plumbing Inc's trust with the community as a 24-Hour emergency plumbing company.

If you are remodeling your home and need any guidance towards your plumbing fixture or appliance decisions. He also has extensive experience with commercial operations ranging from restaurants to college campuses.

A few other things about Brian:

He is an apt deep sea fisherman and also enjoys scuba diving.

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Wayne Brown

Office Manager

Wayne has been a plumber for 25 years with experience in law enforcement and security. Wayne's plumbing knowledge helps a lot around the office. To be a full service plumbing company, it really helps to have an office manager with plumbing mastery such as Wayne.

A few other things about Wayne:

He is married with 6 children and greatly enjoys spending time with them and taking them to Disney World.

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Ben Gilbert

Master Approved Technician

A.O. Smith Master Certified Installer & Service Specialists
On-Site Grease, Septic, Drain-Field Specialists
Ben is very organized and thorough when it comes to everything he does. After Ben has examined your service request issue(s), he will propose multiple options to suit your situation and budget.

A few other things about Ben:

Ben is a husband a father, who has always been able to provide balance between family and work. His two sons are very much into sports but enjoy football (and video games) the most. NASCAR, camping, fishing and outings are some of the things Ben enjoys.

Ben loves to help! So, if there are any other questions or problems you may have been experiencing, please feel free to just ask him.

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Brandon Ellis

Master Approved Technician

Brandon is very organized and thorough when it comes to everything he does. After Brandon has examined your service request issue(s), he will propose multiple options to suit your situation and budget.

A few other things about Brandon:

He enjoys all of the wonder and excitement of the outdoors. When he is not servicing his customers he is usually in the woods or on a boat enjoying our beautiful lakes.

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Daniel Neubacher

Master Approved Technician

Danny is tenacious at finding the root cause of any plumbing issues you may be having, his experience will help guide you towards the best plumbing solution to meet your need and budget. Your home or business is in good hands with Danny at your service.

Additional information about Danny:

He enjoys the outdoors when he is not replacing fixtures or repairing pipes. He loves spending time with his dog as well.

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Chris Face

Master Approved Technician

Chris is very organized and thorough when it comes to everything he does. After Chris has examined your service request issue(s), he will propose multiple options to suit your situation and budget.

A few other things about Chris:

Chris Face is a second generation plumber. In his free time he loves to go hunting and fishing. He has a 5-year-old quarter horse named Breezy that keeps him busy. He got married on Valentines Day in 2016.

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Zachary Brown
Master Approved Technician

Zach is very organized and thorough when it comes to everything he does. After Zach has examined your service request issue(s), he will propose multiple options to suit your situation and budget.

A few other things about Zach:

Zach enjoys boating and being in or around the coastal waters as well as hiking and camping with family and loved ones. Additionally, he loves working on restoration projects, customizing secondhand items.

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Alonzo Cooper
Master Approved Technician

Alonzo is very organized and thorough when it comes to everything he does. After Alonzo has examined your service request issue(s), he will propose multiple options to suit your situation and budget.

A few other things about Alonzo:

Alonzo enjoys theme parks and riding motorcycles. He also enjoys flying professional drones and swimming as well as various other outdoor activities.

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Donald Scarborough III
Master Approved Technician

Don has been in the plumbing industry for 15 years. His favorite part about plumbing is heavy machinery...when he has the opportunity. He prides himself with his craftsmanship and will find a plumbing solution to meet your need and budget.

A few other things about Donald:

Don enjoys spending time with his 4 kids at amusement parks. He also loves riding motorcycles, fishing and boating.

John Cintron

John Cintron

Master Approved Technician
Certified Gas Technician
Certified Medical Gas Technician

Mr. John Cintron is very serious about plumbing, he has been fine-tuning his skills for 18 years. After John has examined your service request issue(s), he will propose multiple options to suit your situation and budget.

A few other things about John:

On his free time, John enjoys spending time with his wife and daughter...and occasionally riding his four-wheeler. He also enjoys fishing and the outdoors.

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Heath Chandler
Master Approved Septic Technician

Mr. Heath Chandler has a dirty job, but he takes pride in his work and will make sure to take care of your septic needs now and looking into the future. Here at Prime Plumbing, no matter how dirty the job, we always clean up.

Feel free to ask Heath any questions you might have about your septic system. He can inform you how to keep your tank and drain-field in top shape.

A few other things about Mr. Chandler:

Heath enjoys spending time with his kids and his wife to whom he has been married to for 22 years. He also enjoys fishing and the outdoors.

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Nicole Boehm
Customer Service Representative II

Ms. Boehm is efficient, friendly and professional on the phone. She treats every call with utmost respect and urgency. She has been in the plumbing industry for 2 years and her favorite parts are her loyal customers.

A few other things about Nicole:

She has a 6 year-old son she enjoys taking to Lion Country Safari and playing cars with. She also enjoys line dancing to country music.

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